It happens on multiple networks, including mobile data
Firewall and antivirus are not blocking Anki
Using a new AnkiWeb account, syncing works fine on the same devices!!!
From this, it seems the issue is specific to my original account, not my devices or network.
Is there a way to reset my account’s sync state? I saw some people in the forum having their connections issues resolved recently but mine wasn’t (by the way I’m from Argentina, in case it’s relevant).
A few users in Argentina have been having issues syncing. One on Reddit found that a VPN would get around it. Another gave up trying things and created a different account.
A few days ago, some servers were impacted by a certificate expiration – Sync error: error sending request for url () - #35 by dae – but that was resolved. The reason only some accounts were impacted is that different accounts are on different servers, and since 2 of your have found that a newly created account is able to sync, that comes to mind. It’s possible there’s another server that didn’t get the fix, or something else hasn’t propagated worldwide yet.
[User _otp_ from Reddit – so we can dig into this further, it would be helpful to have your account information. When you respond here, use the same email address you used for AnkiWeb syncing, or send us your AnkiWeb email address privately, by DM to @ moderators.]
Fastest solutions
1. Switch to a new AnkiWeb account.
If you sync multiple devices and they aren’t currently in sync – remember that the first sync will be a one-way sync, so take care to preserve your out-of-sync collection so you can merge it after that. Syncing with AnkiWeb - Anki Manual
If you want to use the same email address, you need to change your current account to a different email address first to free that up.
[I’d encourage you to run Check Media and clean up your unused media on your local device before syncing to the new account.]
If that works, and you’re happy with the new account, you can remove the old account on its AnkiWeb account page. You should check all of your devices to make sure they are syncing to the new account, and clear any browser cookies/passwords for the old account.
2. Use/stop using a VPN. I don’t have any specific advice to give you about that, but it seems to work in some cases – indicating it’s an internet routing issue more than an account/server issue.
I moved your post here because that other thread was related to a widespread outage.
I think you’re either experiencing something similar to what these folks in Argentina are – so see above – or it’s another server issue in Russia – so you should also look at:
Click the “Change bypass preset” button (Сменить пресет обхода блокировок).
Go to the “Settings” tab (Настройки).
Set “Strategy launch method” to “Direct launch (recommended)” (Прямой запуск).
Switch to the “Strategies” tab (Стратегии).
Select “WARP” from the list on the left.
Select the “YTDisBystro 3.4 v2 (1)” strategy.
Click “Select” (Выбрать) and restart the bypass if needed.
If this specific strategy doesn’t work for you, try other presets using the “trial and error” method. Different ISPs may require different bypass strategies.
Unfortunately, this method didn’t work for me. I think it might be due to different provider settings, but adding the link to the list didn’t solve the sync issue.
Across all my devices (mc, ipad and iphone) nothing will sync. I have new decks on my phone that i want to study from my computer but no matter how long i leave them syncing the same message appears:
Like another thread on here it started to happen to me on 1/1/2026. I’ve tried using my phone has a hotspot (like instead of using my wifi), redownloaded/ updated anki, restarted all my devices and updated my software but nothing seems to work.
I saw the other persons post but they have a timeout problem so i dont think its the same problem im having. I’ll be honest i’m not the best with computers so if anyone knows how to help it would be great if you could put into great detail how to fix it hahahah
@carojuana I moved your post over here, because this sounds like the same issue. If you are also located in Argentina or Russia, please try all of the solutions suggested above.
I got it to work by creating a completely new email and then creating a new anki account with it!
It would seem my original account and original email were the problem..?
If it’s helpful for debugging internally, here’s more detail on my tests.
Traceroute
Seem to be getting responses from the destination server.
I have 2 emails: A and B. My account was associated with email A and it stopped working. I tried switching that account to email B, but that account still didn’t sync with the server. I created a new account using email A, but it also can’t sync.
The only thing that worked was creating afresh email and creating an anki account with it!
Ankiweb works fine. I cant sync from my phone (pixel 9a), tablet (samsung s6 lite) or windows computer. In my android devices I have the latest version. In the pc I didnt so I uninstalled anki and tried again with the newest version, disabeling all the addons. The problem is the connection times out. I tried also with different internet networks in all the devices. What can i do?
