IO Screenshot from self made deck doesn't show on Mac

Hi there,

Image doesn’t show neither in learning mode nor in edit mode on my MacBook Pro.
Images and deck were made on iMac in the Desktop App.
On Ankiweb it shows this:

in Desktop App this:

I have already made a 50ish IO cards which is crucial, I am not able to learn for my upcoming exam.

  • the Newest Updates
  • already synced everything
  • tried to delete the deck, checked media steps deleted unnecessary images and imported again
  • opened in safe mode

still nothing works, so here I am finding a solution to fix the problem.

Thank you!

It’s the IOE add-on’s cards. There is a support thread for the add-on: Image Occlusion Enhanced [Official Support Thread]

You called it a self-made deck, but you are also talking about importing it – did you make these notes/cards yourself on another computer? Or did someone else make them? Are the images included in the apkg file that you’re importing?

  • What do you see when you run Tools > Check Media? Are there missing or unused files?
  • Open the HTML view of that field – by clicking the < > above the field. What is the filename? Is that filename included on the missing or unused list?

it is self made because I made it myself on iMac. The images are included in the apkg file too.
Noticing that iMac Anki has no issue displaying the screenshots, but unfortunately on the phone in the Anki app, MacBook Pro Anki + AnkiWeb are still problematic.

  • I checked and on the iMac Anki there are 17 unused files
  • filename is: < img src=“tmp6u3ydobp.png” >
    no, it is not listed at all.

All of that suggests that the image is there, but Anki can’t read it for some reason. If you go directly to that tmp6u3ydobp.png file in your collection.media folder [you can click “View Files” from the Check Media window to jump right there] – can you open it in a different program?

Because I see a similarly named file in your unused list –
image
– you might also check if there’s a tmp_6u3ydobp.png file there.

in the collection.media folder on iMac I can open it yes, also checked on my Macbook Anki too, it is there and I can open it with it too.

That’s very mysterious! Hmmm…

Since it’s IO Enhanced, will you try opening it in the IO Enhanced editor, and use “Change Image” to replace that image with the same image?