Problem description
Every time I try adding an image occlusion card, it says it’s an unsupported image and unrecognized raster image format. I use Office Lens on my phone to take a picture of something I’ve handwritten down on a piece of paper, send that to myself via email on Outlook, open Outlook on my laptop and then save the image in my OneDrive (as a jpg) on my laptop. However, when I then open Anki and try selecting the image for a new Image Occlusion Enhanced card, it just gives me an error message. I’ve checked and another person had the same issue at https://github.com/glutanimate/image-occlusion-enhanced/issues/158 but he had 0 comments so I don’t think anyone has found a solution yet.
Checklist
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[x] I’ve restarted Anki to see if it helps
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[x] I’ve verified that I use the latest version of the add-on by redownloading it from AnkiWeb
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[x] I’ve verified that I use the latest version of Anki by checking at the AnkiWeb downloads page
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[ ] I’ve tried to disable other add-ons to see if there are any interactions present
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[x] My issue disappears when I hold shift while starting Anki (only because there is no longer an option for me to add an image occlusion card)
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[x] I’ve checked if anyone else reported this problem before by looking through the issue reports. I also checked to see if there is a section about known issues in the add-on description, documentation, or README: https://github.com/glutanimate/image-occlusion-enhanced/issues/158 (there were no comments though)
Information about your Anki set-up
`
Anki 2.1.37 (6d596c8f) Python 3.8.6 Qt 5.14.2 PyQt 5.14.2
Platform: Windows 10
Flags: frz=True ao=True sv=1
Add-ons, last update check: 2020-12-19 11:53:06
===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Customize Keyboard Shortcuts ['24411424', 2020-11-18T09:27, 'None', '']
Image Occlusion Enhanced for Anki 21 alpha ['1374772155', 2020-04-28T03:21, 'None', '']
Improved Quizlet to Anki 21 Importer ['538351043', 2020-11-15T02:16, 'None', '']
ReviewHeatmap ['723520343', 2019-08-03T16:14, 'None', '']
True Retention by Card Maturity ['923360400', 2017-08-29T20:00, 'None', '']
===IDs of active AnkiWeb add-ons===
1374772155 24411424 538351043 723520343 923360400
===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
`
Error message (if any)
Unsupported image in file C:/Users/etc. (It just goes through where the image is located):
Unrecognised raster image format.
I’ve attached an image below:

Would really appreciate it if someone could help me. Thanks.