When I login on windows app itsays log in succesful, then when I sync with same input it says something is wrong

Anki Syncing & AnkiWeb
1

Using the windows app. I logged in through preferences and it says log-in succesful and i save preferences and sync for now, and then as it is syncing, it says email or password was incorrect. I know it is correct as when I use a wrong login, i don’t get the log-in succesful

2

You’re right, that shouldn’t be happening. I suspect something is cached incorrectly on your device.

Two other paths to try –

  • Instead of opening Preferences to log in, just click Sync on the main screen. That will request your credentials and then sync.
  • At the Save Preferences and sync now? prompt, try clicking No instead. You should be able to close the Preferences window and your credentials will be saved. Then – what happens if you click Sync now?

[Note to self: Button was added in 24.04 - Add log-in button to preferences screen by lucasscharenbroch · Pull Request #2994 · ankitects/anki · GitHub .]

3

Thanks so much for a quick response! I usually would sync with what you first suggested and that did not work. I just gave your second suggestion a try and that did not work either. I also tried making a new profile and that did not work. I am able to download from Ankiweb and I can upload on the official phone app

4

Can you say what did happen though?

  • For the first – did it accept your credentials and then refuse to sync? Or just outright reject the credentials?
  • For the second – did it let you click No and then Close?
  • Are you getting the same error message or a different one?
  • Is it still making you put in your credentials each time, or are they already there?

Other questions –

  • For your other device, are you connected to the same internet connection or a different one?
  • Have you tried restarting Anki or restarting your computer, to clear anything that might be cached?
5

  1. It accepts my credentials then refuses to sync and says they are invalid

  2. Yes
    3.the same message
    4.It is making me log in every time

  3. I have done this on my home and work internet and with and without a vpn
    6.i have tried both

6

It also does not matter if I uninstall anki and reinstall or if I make a new account

7

Just got It to work by downloading the card set on my phone, syncing It off mobile then downloading It to my computer and now I can sync from computer

8

I’m not sure I understand what you did [a one-way sync?], but I’m glad to hear it’s working now.