The second phone cannot sync to the same email address connected to the first phone

AnkiDroid (Android) Help
1

My second phone, which has not been receiving updates from Anki which is linked to my email address. Please advise. Thank you

2

Can you say more about what you mean by “cannot sync”?

  • Are you getting error messages? If so, please give us the exact text or a screenshot. If not, what makes you think it’s not syncing?

  • Are you sure that the devices are using the same AnkiWeb account? Don’t say “yes,” just because you already think they are – actually go check in Settings > Syncing to make sure they are using the same address.

3

Please find the error message (that it is not syncing) and the screenshot. I have checked that email is the same using setting. Thank you

image
image513Ă—842 59.3 KB

image
image424Ă—460 55.2 KB

4

That isn’t an error message. When you sync a device for the first time, it will always be a one-way sync. You can’t use sync to combine 2 separate collections, but if you don’t have a collection on this device yet, select to keep “AnkiWeb” to download your collection to this device. Syncing with AnkiWeb - Anki Manual

If you have separate collections on your devices that you want to merge together, see: Syncing with AnkiWeb - Anki Manual .

5

I have been updating via one email address. Two phones are using the details via the same address. Are you saying that I should choose to keep Anki web to download my collection to the device? Thank you

6

I don’t understand what you’re describing, so I’m hesitant to answer that question. It’s important that you understand this yourself and not just jump into something, because otherwise you run the risk of losing data.

7

Sorry for the confusion cos I am not an IT person. Thanks for answering my question despite your hesitation to do so.