System Error message

Anyone else have this problem? I tried restarting my computer and holding down the shift key but nothing is working.

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Same here

Hopefully it comes back soon

It’s not like our medical careers depend on this, right? Come on, Anki! Get it together! We need ya.

Exactly. I was on a role with pharma. That’s gone now. All of my exam cards were in there I hope it saves/ comes back soon. So much for studying tonight

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It’s back!!!

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I am trying to login into my AnkiWeb account from my desktop (MacBook Pro) and it keeps giving me this error:

“An error occurred: Error: unexpected response code: 500”

I tried setting up a new account and the same message appears. I tried Google and browsing through forums but that error does not seem to pop up anywhere else. What I’m ultimately trying to achieve is sync my desktop with AnkiHub. I’m out of options. Please help!

It looks like ankiweb is down. Wait a few minutes, it should go back up soon. Maybe something happened to the server or dae is doing maintenance.

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Even attempting to reset my PW results in the same message. I can’t login, I can’t change my PW, and I can’t create a new account. What the heck!!

I’ve got a similar (I expect the same) problem. I just get…

“AnkiWeb encountered a problem. Please try again in a few minutes.”

Can’t Sync, so assume there’s a data issue. Hopefully it’s easy, and quick, to solve.

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Hi!
I get the error message “AnkiWeb encountered an error” when I try to sync. Be it from my Desktop App or AnkiDroid. Also happens using different internet connections. Any one else having the problem ? Is there maintenance going on?
Cheers,
Théo

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Yes. it’s like that for everyone, the server is down. Wait a few minutes, it should go back up soon.

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Does it confirm somewhere that the Anki team is aware of the outage?

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Al intentar iniciar sesión y después de ingresar usuario y contraseña en Ankiweb salta el error: “An error occurred: Error: unexpected response code: 500”.

Y si uso la app en el celular me dice que no se puede sincronizar.

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Still getting “AnkiWeb encountered a problem. Please try again in a few minutes.”

Hopefully this server issue will be sorted quickly. I left all my review to before bedtime and tiredness is kicking in! :laughing:

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We’re back!

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Things should be back up and running now - thank you all for your patience. The root clause is not clear yet, and I will continue to investigate.

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the same thing happened to me, i need it to come back! I HAVE EXAMS TOMORROW

Same here

I have tried restarting Anki Web, and basically everything else to get logged back into my AnkiWeb but nothing works, and I can’t sync anything to AnkiWeb.