I am using the Anki web app on Windows, Downloaded the latest version and when i try yo add a new note an app stops responding. Cannot even force quit. I have to restart my laptop. Can you advise what i need to trouble shoot?

[image] gerka_kn: Cannot even force quit. I have to restart my laptop. That doesn’t make sense. Programs cannot ignore SIGKILL signals. How did you try to kill anki? [image] gerka_kn: Can you advise what i need to trouble shoot? Start with everything on this list: Troublesho…

So from what i was reading I am experiencing windows display issues. However, the video driver is set on Software and the issues persist

Have you tried the rest of the options?

DO you mean the other drivers? I cleaned the app cache, and reinstalled, and seems to work significantly better but still after few clicks i have to force quit and start again. I will play and see if the app works better with the rest of the video drivers .

[image] gerka_kn: DO you mean the other drivers? Yes. You should try all of them, and restart after each switch.

Thanks for the tip. I tried all and it seems it works best with Direct 3D( which also is the default) but would still be unresponsive occasionally, but much better then when i first started

Now that you’ve landed on a video driver – try safe mode again too (see the Troubleshooting Checklist linked above). An issue can be multiple issues in disguise, so it’s best to rule out add-ons as a factor. Are you using a Qt5 or Qt6 build? Help > About > Copy debug info.

Using Qt6, and i only have two add-ons: Speed focus mode and extended editor. When i hold the shift key and try to open the app, the decks won’t even load

Stops responding when i try to add a new card

Anki Help

Danika_Dakika January 27, 2025, 7:44pm 16

The Browse window editor-going-blank issue sounds a lot like these –

Topic		Replies	Views
Browse function not working. Can’t close anki after opening browse window, have to use task manager Help	8	309	January 30, 2025
Anki getting blank Help	20	280	November 28, 2024
Anki force quitting Help	9	161	November 13, 2024
Issues with opening new windows and drop downs Help	3	70	November 23, 2024
When clicking on "add" inside of a deck, window pops up as white and (Not Responding) Help	1	497	January 16, 2023

Stops responding when i try to add a new card

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