Anki force quitting

Anki Help
1

The past two days when I attempt to select multiple cards under browse, the app force quits. I’m not sure what else to do I cannot unsuspend my cards because of this.

2

Check add-ons, they could be the source of this problem

3

I’ve tried said trouble shooting and the problem persists. I’m able to individually unsuspend a card but when i try to select more than one the app immediately closes out.

4
  1. Go to Help [or Anki] > About – click Copy Debug Info – paste that here when you respond.
  2. You started in safe mode and it didn’t help?
  3. You ran Check Database and it didn’t help?
  4. What changed 2 days ago? Did you update your version, install/update any add-ons, import any new decks, etc.?
  5. Run Anki from a terminal window using console.bat – then trigger the issue in Anki, and post whatever the output is from the terminal window.
5 
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-15.1-x86_64-i386-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-11-12 21:21:55


===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AnkiHub ['1322529746', 2024-11-12T12:38, 'None', '']
Colorful Tags  Hierarchical Tags ['594329229', 2022-09-15T11:06, 'None', '']
Image Occlusion Enhanced ['1374772155', 2022-04-09T03:15, 'None', '']
Review Heatmap ['1771074083', 2022-06-29T21:43, 'None', '']
True Retention ['613684242', 2017-11-19T15:43, 'None', '']

===IDs of active AnkiWeb add-ons===
1322529746 1374772155 1771074083 594329229 613684242

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
6

Also this is the problem report. I copied the first part of it, not sure if it’s of any help but.
Translated Report (Full Report Below)

Process: anki [3798]
Path: /Applications/Anki.app/Contents/MacOS/anki
Identifier: net.ankiweb.dtop
Version: 2.1.65 (???)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-11-12 16:48:33.7108 -0500
OS Version: macOS 15.1 (24B83)
Report Version: 12
Anonymous UUID: 46092FDE-63AF-4C69-8DF3-2E1141F9D596

Sleep/Wake UUID: E60C8384-4A5A-4EFD-B4EB-39210DAEFD8F

Time Awake Since Boot: 11000 seconds
Time Since Wake: 2 seconds

System Integrity Protection: enabled

Notes:
PC register does not match crashing frame (0x0 vs 0x10802B238)

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3798]

VM Region Info: 0x8 is not in any region. Bytes before following region: 4341628920
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
__TEXT 102c80000-105c74000 [ 48.0M] r-x/r-x SM=COW /Applications/Anki.app/Contents/MacOS/anki

Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x10802B238)

7

It seems like you really only answered my 1st question/request. That makes it hard to help you. [Is this your cross-post on Reddit?]

  1. You’re running an Anki version that is about a year-and-a-half old. That wouldn’t ordinarily be a red-flag, but I can see that you also have an add-on that was updated very recently.
  1. You started in safe mode and it didn’t help? – not answered
  2. You ran Check Database and it didn’t help? – not answered
  3. What changed 2 days ago? Did you update your version, install/update any add-ons, import any new decks, etc.? – not answered
  1. Run Anki from a terminal window using console.bat – then trigger the issue in Anki, and post whatever the output is from the terminal window. – is that Mac problem report what you got from the terminal window? That seems like the information that Mac sees from the outside, but I’m not sure it’s telling us what Anki sees from the inside.
8

Hi, I have had the same issue today. My anki keeps force quitting when I select anything under browse after 3 seconds. I tried safe mode and it still happened. I clicked check database and it said I had cards that are due that need to be suspended. I have suspended everything. I am not sure why it says that. I then ran it again and it didn’t say that, but problem persists. I tried turning off and on my computer. I tried reinstalling the app. I deleted the add ons it said could have an issue and the most recent add on I had downloaded from last month. I tried the terminal window thing but don’t know how to follow the steps you sent on a mac? Thank you I would really appreciate your help.

9
  1. I’ve been using this version with no issues thus far and didn’t change anything that would have caused an issue to immerge. And yes that was my reddit post.
  2. I have started in safe mode with the same problem
  3. I ran check database and the problem persists
  4. I am subscribed to anking so i did not actively change anything but there may have been something added/changed via anking that i am unaware of
  5. im unsure of how to follow terminal window steps from mac. The first reply i made to your prompt was the debug info while the second reply is the mac report.

The app is even force quitting when i attempt to make it full screen.

10

I updated my anki from the website and that seemed to have fixed the problem. thank you for your help.

1 Like
11

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