Sauvegarde carte

[astridlab]

Bonjour, j’ai un problème avec mon application Anki sur ordinateur car je n’arrive pas à synchroniser mes cartes. A chaque fois anki affiche un message d’erreurs (cf photo). Or je dois réaliser une mise à jour de mon ordinateur et j’ai peur de perdre toutes mes cartes. Pouvez-vous me dire comment sauvegarder mes données anki s’il vous plait? Merci de votre aide.
Astrid Labrunye

[Danika_Dakika]

Are you using a very old version of Anki (Help > About)?

Sync error - SSL handshake?

My deck somehow ended up becoming corrupted. Now when I try to sync I get the error below. Can someone tell me how to remediate this? I do not know what this error is and I am using the latest version of Anki. “Syncing failed: Traceback (most recent call last): File “aqt\sync.py”, line 324, in run File “aqt\sync.py”, line 341, in sync File “anki\sync.py”, line 622, in hostKey File “anki\sync.py”, line 596, in req File "thirdparty\httplib2_init.py”, line 1597, in request File “thirdpart…

Unable to sync my deck to anki online

Hello, I’ve returned to using Anki after a long time dormant. I started creating a deck on my desktop app, however I’ve been unable to sync this to anki online. When I try to sync I get the following error message: SSLHandshakeError: [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:661) Is this an issue with my account?

[astridlab]

yes I think I’m using an old version. How can I save my cards before update my mac book and the application anki ?

[Danika_Dakika]

1. Make sure you have at least one form of backup for your collection, Backups - Anki Manual – automatic backup, manual backup, and/or export (Exporting - Anki Manual).
2. Since you’re coming from such an older version, make sure you follow the upgrade instructions, Install & Upgrade - Anki Manual.