Sync error - SSL handshake?

Anki Syncing & AnkiWeb
1

My deck somehow ended up becoming corrupted.

Now when I try to sync I get the error below.

Can someone tell me how to remediate this? I do not know what this error is and I am using the latest version of Anki.

“Syncing failed:
Traceback (most recent call last):
File “aqt\sync.py”, line 324, in run
File “aqt\sync.py”, line 341, in sync
File “anki\sync.py”, line 622, in hostKey
File “anki\sync.py”, line 596, in req
File "thirdparty\httplib2_init.py”, line 1597, in request
File “thirdparty\httplib2_init_.py”, line 1345, in _request
File “aqt\sync.py”, line 467, in conn_request
File "thirdparty\httplib2_init.py", line 1036, in connect
SSLHandshakeError: [Errno 1] _ssl.c:504: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version"

Thanks ppls

2

You’re probably not using the latest version:
https://faqs.ankiweb.net/anki-2.0-support-has-ended.html

1 Like
3

Thanks man.

I thought I had installed the latest version of Anki on my computer - however I was using an old version (even though the new one had been installed).

Have a great day.

4

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