Help. Problem syncing decks and not able to add new cards

Anki Help
1

Hello,

I am not able to add new cards or sync any of my decks.

When I try to synch my decks I get the following error message

"Syncing failed:
Traceback (most recent call last):
File “aqt/sync.pyc”, line 324, in run
File “aqt/sync.pyc”, line 341, in _sync
File “anki/sync.pyc”, line 622, in hostKey
File “anki/sync.pyc”, line 596, in req
File “httplib2/init.pyc”, line 1597, in request
File “httplib2/init.pyc”, line 1345, in _request
File “aqt/sync.pyc”, line 467, in _conn_request
File “httplib2/init.pyc”, line 1036, in connect
SSLHandshakeError: [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:661)
"

I am currently running version 2.0.50 which I believe is an outdated version.

2

Syncing does not work on 2.0: Anki 2.0 support has ended - Frequently Asked Questions

You need to update to 2.1.

2 Likes
3

If I download the new version will I lose my progress in all of my decks in the outdated version?

4

You won’t loose anything. Your collection, media files and add-ons are stored in a different folder and are independent of Anki’s installation.

1 Like