Processing on imported deck

Hello!

When I try to import a deck (.apkg) to my account my anki (2.1.32) gets stuck on processing for hours sometimes even crashing my pc (windows 10). I tried reinstalling the deck and anki but neither fixed the issue. No matter how many times I try, I can’t seem to import the deck. Please help

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Please see https://faqs.ankiweb.net/when-problems-occur.html

Yes I looked at it and followed all those steps, yet still run into the same issue.
Anki stays on processing when importing the deck and crashes my computer.

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If your computer is crashing, perhaps your system is running out of memory. Have you tried importing into a new profile, with no add-ons running?