About 2 days ago- Anki said there was some trouble shooting and didn’t let me use my add-ons- so I took them off, and then deleted and re-installed Anki- this fixed it but since then none of the previous images on cards are showing. An icon of a slashed document appears instead. I’ve tried all of the steps advised, and I looked up similar questions on the forum- but can’t seem to understand what to do.
The images do appear on ankiweb interestingly. I’ve synced many times- re-installed anki- restarted my pc.
These cards were either made by me or imported decks of a friend.
If anyone could help me? Thank you so much!
If you uninstall one of the mobile apps, it deletes all of you data and you need to re-download all of the media from AnkiWeb. But that shouldn’t be an issue on desktop, because your collection is stored separately from the app.
Start first with – Tools > Check Database . Then you can run Tools > Check Media and start looking at whether the images from those notes are showing up as missing or unused in that report. [DO NOT use the Delete Unused Media functionality until you work this out.] Run Check Media on your mobile device as well, and see if you get the same result.