Missing images after uploading from Ankiweb

Hi all, I recently switched laptops and reinstalled Anki, thinking I could just sync from Ankiweb since I didn’t make a backup on a hard drive. Problem is I got all my cards but they’re missing the most important info: the images on the cards (that I added all by hand, a labor of many years).

Is there a way to remedy this? Again, I have no backup, only my account on Ankiweb. Thanks!

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Please, see Media files may take time to sync - Frequently Asked Questions.

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In addition to the info given in the link, I recently read something from @dae which said that on iPhones you should lock the screen to prevent the phone switching off.

I’m sorry I can’t remember where I saw that.

Thanks

Thanks for your responses but I don’t think these approaches will work. @OldGrantonian I always used desktop so don’t know how much this applies.

@01101 Now I think about it, when I ever tried to directly study my notes via Ankiweb, the images also never appeared there. So it seems I lost them all … :((

Do you still have your old laptop ?

And of course your external backups might not have all the images up to date, but it would still be better than nothing.

Thanks

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The opposite - the screen needs to be left on for syncing to proceed.

I don’t and because I thought Ankiweb had everything I didn’t bother anymore with backups. Guess that was a mistake

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Have you actually opened AnkiWeb and verified that:

  • You can see the cards
  • You can’t see the images

I have no images, so I can’t test this myself.

Thanks

Perhaps, when you used to use your old laptop to sync between AnkiWeb and the desktop app, the following option was unchecked all the time, and, as a result, your media files were not uploaded to AnkiWeb.

Yes. Thanks

Ahh that’s good to know! I checked on the new version I installed it was automatically checked so at least I hope in the future I can prevent similar mistakes. Thanks!

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