"Media sync starting" stuck

Anki Help
1

Running 2.1.66 Qt6 Windows 10
All add-ons disabled, tried force quitting and restarting computer. Media sync works properly on other devices with the same account on the same WiFi. I did a media check and deleted unused media and emptied trash, as well as a database check. Nothing seemed to fix it.

Everytime I sync, it syncs the cards just fine and quickly, but the media sync never starts. It says:
“Media sync starting…”
then nothing for a few minutes
"Connection timed out. Please try again. If you see frequent timeouts, please try a different network connection.

Error details: "

I tried adding a .png screenshot of this in this post but it says “Sorry an error occurred”.

Edit: Occasionally, the media sync will start but it goes incredibly slow. It will take 5 minutes to upload 3 images, despite having very fast internet speeds.

2

Maybe some connection between you and AnkiWeb’s servers is currently being unreliable. As a temporary workaround, you could try increasing the timeout in the preferences screen, or try syncing with a different network provider (eg cellphone hotspot, or work wifi)

3

I tried syncing with a different network provider and the issue persists, only on this Windows instance. Ankidroid, ankimobile, and Mac Anki Desktop all function properly, even under the same network.

4

That is curious. Some ideas:

  • some sort of filtering on that machine, like antivirus/firewall software
  • a proxy or VPN being configured
  • a wifi card on the fritz
5

Not sure what happened but it started working! I didn’t change anything, might have been a weird internet thing

6

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