"Login Issue: Windows Version Requires Password, But No Password Option on Web/Android?"

Anki Help
1

Trying to log into the Windows version and it’s asking for a password, but here’s the thing - I never set one up before. When I used the web version and Android app previously, I just logged in with my phone number or WeChat. Now suddenly neither of those methods work anymore, and I can’t access my account through either platform…

2

The desktop version of Anki doesn’t require logging in to use it. Neither does the Android app – AnkiDroid. The website – AnkiWeb – does require a log in, but it doesn’t work with a phone number. Are you sure you have the right app? You can find links to all versions of Anki on our main site – https://apps.ankiweb.net .

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3

I have a permanent membership and need to sync my account, but the Windows version keeps demanding a password I never set up. Also, are you doing system maintenance today? My Android app can’t receive SMS codes or log in, and the web version won’t load either.

4

Have you checked it’s the correct app (apps.ankiweb.net)? Anki doesn’t sell memberships or make use of phone numbers.

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5

None of the words you’re using have anything to do with Anki. Please follow the link I posted so you can figure out what apps we support here.

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