Log in anki desktop (windows)

Anki Help
1

I have had anki for several years now, but have not used it in awhile. Recently, I started using it again and realized that I am unable to login to my desktop app to sync it to my phone app and ankiweb. Whenever I attempt to login on the desktop app with the same credentials I use for ankiweb, I get the error message that my username and/or password are incorrect. Where can I find my anki ID? Or is there another way to resolve this issue?

I’ve already attempted uninstalling and then reinstalling the app.

2

It is possible that your AnkiWeb account was deleted. AnkiWeb account removal - Frequently Asked Questions

Your Anki ID should be the email address associated with your account.

3

I still log into my ankiweb account. I even did so today thinking I might need to make a new one

4

If your account is still there, that’s great. Are you sure you’re putting the correct email address and password in AnkiDesktop? https://ankiweb.net/account/settings

5

yes, I’m fairly sure, since it shoukd be the same as the one i use for ankiweb

6

If you’re using it to sign-in to AnkiWeb, and to sign-in on your mobile app, then it should work to setup syncing in AnkiDesktop as well. Are you sure about the password?

7

If you visit ankiweb.net, log out if logged in, then enter your login details again, if they’re accepted, they should also work when syncing.

8

I’ve done this several times. I’ve even changed my password to be sure I was typing in the right one. I remain unable to login to anki desktop

9

Yes, I’m sure about my password

10

I’m genuinely stumped. So I 2nd-guessed myself and signed out and in on Desktop and Droid to see if something bigger is going wrong. The only time I got that error was when I deliberately mis-typed seomthing something.

What versions of Desktop and Mobile/Droid are you using?

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11

Please ensure your Anki is up to date, and you don’t have a custom sync server specified in the preferences screen. If you have a proxy set up on your system, and it requires a username and password, that may also be the issue.

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