Incorrect Username or Password

I have had an AnkiWeb account for years and have the Anki desktop app on my home laptop. It won’t let me sync on my new PC saying that I entered my AnkiWeb ID and password incorrectly. I went to the AnkiWeb and logged in just fine. Changing my password on AnkiWeb didn’t fix the problem. Could anybody help me?

Thanks!

I’d expect it to work if you’ve triple-checked the username and password you’re typing in is identical. If problems continue, please follow the steps on When problems occur - Frequently Asked Questions

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