Anki Forums

Images not showing up

Hi all,

Images show up on my laptop (where the cards were created), but they don’t appear online or in my mobile apps. The “Sync Images” is selected all across my platforms, and I’ve had the apps open for hours to allow time to sync. Any suggestions?

Please check the sync log, and confirm it says “media sync complete”: Media files may take time to sync - Frequently Asked Questions

It was complete. I kept trying to refresh it and it would still say complete. I finally exported the deck, deleted everything from Anki across my devices, and used Google Drive to upload it directly to my iPad. Hope this solves the problem.

If you continue to have difficulty, please review a problem card on AnkiWeb. Does the media appear there? If not, it may be that the computer version has not finished syncing to AnkiWeb.