Images missing after sync

A significant number of images (from the lightyear step 1 deck, in case it matters) are not uploading from the desktop app on mac to ankiweb. Have waited for it to sync, checked that it said sync complete, checked media, checked database, no dice, all the images from the deck are still not uploaded to ankiweb and not downloading to other devices. Any ideas or help?

Have you confirmed that the images on those cards do show correctly in the computer version? When you say you waited for the sync to complete, do you mean you confirmed the computer version is saying ā€œmedia sync completeā€? If yes to both those questions, please try log out of the computer versionā€™s preferences screen, then sync again, which will force a rescan of all media. Then please confirm ā€˜media sync completeā€™ is shown again.

1 Like