Delay in Audio Playback

Anki Help
1

Hi there,
I really hope someone can help - I suspect that I caused this issue myself but I have no idea how to fix it.

I had been using Anki for about 4 months now without problems.
I had a Google Hangouts meeting today while Anki was open. I fiddled around with my short cut keys to switch my Microphone on and off for the Google hangouts meeting (pressed CTRL-D) a few times, but I suspect that the focus was on Anki and not Google hangouts and now I have caused the problem in Anki that there is a LOOOONGG delay before my audio starts playing.
The delay is about 20 to 30 seconds. I orignally thought the audio wasn’t playng at all but I found now that if I wait long enough it does play.
Both automatic play as well as playing by pressing the play buttons, are affected.
I switched my PC on and off.
I started Anki holding in the shift key.
I pressed CTRL-D again a few times.
Nothing is working.
Ankidroid is still OK, so it is definitely related to Anki on my PC (Windows version).
Anki version:
Version 2.1.22 (0ecc189a)
Python 3.8.0 Qt 5.14.1 PyQt 5.14.1

Any suggestions for ‘resetting’ Anki or the player in order to fix this?
Thanks!
Christine

2

I think this is unlikely to be caused by the shortcut you pressed.

But anyway, audio playback in the Windows version of Anki saw a number of improvements recently that you may want to upgrade to the latest version (2.1.29) to see if that fixes your issue.

3

Thanks!
Are there guidelines on how to upgrade without losing the decks / progress? if you can point me in the right direction I will appreciate it,
thank you!
Regards
Christine

4

Installing the new version will keep all your existing data