Decks don't download nor are they in AnkiWeb

Syncing & AnkiWeb
1

Hi! I am not an Anki expert so please bear with me. I have been using Anki for the past couple of years or so. The last time I used the desktop app on Windows was literally months ago. I make sure to sync my decks as well. So, to the problem. I got a new computer (Mac) and downloaded Anki and tried to download my decks. After a couple of attempts in doing so, I thought I finally downloaded my decks. In the media sync log, the last things I see are:

Tue Jan 18 18:48:24 2022: Added: ⁨0⁩↑ ⁨34629⁩↓, Removed: ⁨0⁩↑ ⁨0⁩↓, Checked: ⁨34749⁩
Tue Jan 18 18:48:25 2022: Media sync complete.

But the decks aren’t in Anki. Nor are they in AnkiWeb (which is also strange). When I go to Tools > Check Media, I see a ton of images that belonged to my previous decks, but alas the decks didn’t download?

What went wrong and what can I do? Is there also a way to somehow get my add-ons (do they sync also or no?) or the custom card templates that I made (don’t know if they sync as well, but I have made cards using this template; i just forgot how i made the template :’( ). I am nowhere near my old computer, so do I have to start off from scratch?

2

One case that anki will only download media but not decks is all decks have been deleted before upload to ankiweb

3

Media syncing is independent of cards. I’m afraid it appears you may have uploaded a blank collection to AnkiWeb. There appears to be an old backup on AnkiWeb available; if you would like your current AnkiWeb collection overwritten with it, please confirm on anki.tenderapp.com

4

do you know how i would get the old backup?

5

By confirming you want me to overwrite your AnkiWeb collection on the link above.

6

the link shows me this. i’m not sure where to go to confirm the overwriting :confused:

ankitenderapp
ankitenderapp2654×2188 366 KB

7

I think you just need to create a thread there, asking for your collection to be overwritten with an old backup by @dae. I believe this is to ensure that your account is really yours.

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