Could not open default anki on galaxy book go

Anki Help
1

Bug report

The default Anki download did not work on my Samsung Galaxy Book Go laptop. This laptop runs windows on ARM. When I tried to run ./anki-console from the terminal I got this error:

Starting Anki 25.09.2…
2026-01-11 23:14:50,940:INFO:aqt.mediasrv: Serving on {{anki forum won’t let my post have the link}}
Qt warning: Unknown Vendor ID: “0x4d4f4351”
FATAL ERROR: (QIC != QIC_TEX && QIC != QIC_LDST) && “TEX LDST instruction still needs rematerialization”
Qt debug: vkDebug: VK_ERROR_INITIALIZATION_FAILED

When I looked at the process manager there was an Anki process, but nothing ever showed up on screen visually.

I tried various tricks like setting environment variables to see more logging output or using environment variables to tell QT to not use vulkan, but none of that seemed to make a difference.

I downloaded the anki-2.1.35-windows-alternate.exe program and that started up just fine. But maybe somebody wants to look into how to get the newer anki to work on this device at some point.

1 Like
2

Have you tried changing the video driver using the gldriver6 file? See Display Issues - Anki Manual

3

I indeed have the exact same error. I am also using a Windows on ARM powered device, the Surface Pro X. So perhaps it is a windows on arm specific error?

Installing and using the latest version before the new launcher works perfectly fine for me.

Nevertheless, I want the newest version of Anki to work, too. So if I can help to solve this problem, then I’m open to give more needed information or to try any trouble shooting.

4

If you are comfortable to follow ankis build instructions, maybe that could help to run the latest anki. If you build Anki yourself then the launcher won’t be needed; and it should in theory rule out architecture related issues.

5

I tried using this troubleshooting. Sadly, it doesn´t seem to work. If I try using this in terminal it gives me the following error message:

out-file : A part of the path “C:\Users\Rafael\Library\Application” couldn´t be found.
In line:1 character:1

  • echo software > ~/Library/Application\ Support/Anki2/gldriver6
  •   + CategoryInfo          : OpenError: (:) [Out-File], DirectoryNotFoundException
  + FullyQualifiedErrorId : FileOpenFailure,Microsoft.PowerShell.Commands.OutFileCommand
6

Makes sense. You followed instructions for mac which are different from windows. See Display Issues - Anki Manual.

1 Like
7

Oh! It´s getting late and I´m getting tired. Sadly missed this detail.

I now used the right command for PowerShell. It sadly also didn´t help. Anki is still not opening…

8

I did not try that.

9

See my comment here:

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