My Anki is not opening at all

Anki Help
3

Could you please provide the following information:

  1. What is the brand and model of your computer?
  2. Is your computer an ARM64 Windows computer?
  3. What CPU model/number does it have?
  4. What GPU model/number does it have?

Vendor ID “0x4d4f4351” seems to suggest that your computer has a Qualcomm GPU (perhaps a Qualcomm Snapdragon chip with an integrated Adreno GPU). If that is so, it would mean your computer is running Windows on ARM.

I note that three other people with the same 0x4d4f4351 vendor ID have had similar problems trying to run Anki. Two of them confirmed that their system was Windows on ARM: 1, 2.

Please answer this additional question:

  1. In the Reddit post, you were told to try using older Anki version 25.02.7. Have you done this yet?

(One of the Anki users who experienced this problem said that the problem does not occur with Anki 25.02.7.)