Hi im a new user of anki so when i first downloaded it the app wouldnt start i tried restarting my device and I pressed shift key and tried to run it as administrator i even changed decimal setting but it wouldnt work i tried re-installation but that wouldnt work either so i tried downloading an older version but that didnt work ive tried everything i found on the help page but nothing seems to be working and im no tech whiz so i dont know my way around basic code either so i was hoping to find some help here here are a few images of the code and errors.When i opened taks manager in the background tasks anki ran for a second but then it vanished
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Could you please provide the following information:
- What is the brand and model of your computer?
- Is your computer an ARM64 Windows computer?
- What CPU model/number does it have?
- What GPU model/number does it have?
Vendor ID “0x4d4f4351” seems to suggest that your computer has a Qualcomm GPU (perhaps a Qualcomm Snapdragon chip with an integrated Adreno GPU). If that is so, it would mean your computer is running Windows on ARM.
I note that three other people with the same 0x4d4f4351 vendor ID have had similar problems trying to run Anki. Two of them confirmed that their system was Windows on ARM: 1, 2.
Please answer this additional question:
- In the Reddit post, you were told to try using older Anki version 25.02.7. Have you done this yet?
(One of the Anki users who experienced this problem said that the problem does not occur with Anki 25.02.7.)
You were told to try Anki 25.02.7. However, your screenshot shows Anki 25.07.5 instead. So, it seems that you did not try the correct version.
Please try Anki 25.02.7 to see if it might help.
Edit: I accidentally linked to the wrong Anki version. I corrected the link.
I tried as you said and all i can say is may both sides of your pillow be cold, may your ice tray always be filled, may your toes always dodge furniture, and may you achieve all that you wish for because you just saved a students grade thankyou soooooo much it worked wonderfully!!
I am glad that downgrading to Anki 25.02.7 allowed you to run Anki successfully.
It seems clear that there is some issue when running the latest Anki on (some?) ARM64 Windows computers. From the VK_ERROR_INITIALIZATION_FAILED error message, the issue seems to be related to Vulkan graphics. Because the problem doesn’t occur with Anki 25.02.7, it also seems to be related to the version of Qt used by Anki. It isn’t clear if the problem occurs only with some Adreno GPU models and, if so, exactly which ones.
Best practices, if other users see this problem in the future:
- Ask them for information, for tracking purposes:
- The exact model numbers of the Snapdragon and Adreno chip they are using. (the OP was using Snapdragon 7c Gen 2 and Adreno 618)
- Which Windows, 10 or 11, they are using and the exact version number.
- The version number of the Adreno GPU driver they are using.
- Make sure the Adreno GPU driver is updated to the latest version (as of today, the latest version is 260228031.0.148.0, from March 2026)
- Make sure that Windows is updated to the latest version.
It isn’t clear where the “blame” for the problem might lie:
- Qt? Perhaps there is some problem that will be fixed in a future version of Qt?
- Windows? Perhaps a future update of Windows might fix the issue?
- Qualcomm chip? Perhaps there is a problem with some Snapdragon/Adreno chip models?
- Qualcomm driver? Perhaps a future update of the Adreno GPU driver might fix the issue?
Downgrading to Anki 25.02.7 seems to be a known workaround. One user reported trying to get Qt to use OpenGL as a workaround, without success. It appears that setting the environment variable QSG_RHI_BACKEND to opengl might be the way to force Qt to use OpenGL, so future users might want to see if it works.