App does not open on MS Surface Pro X

Error Message:
This app can’t run on your PC
To find a version for your PC, check with the software publisher.

My Surface Pro X specs:
About Page:
Edition: Windows 10 Pro
Version: 22H2 (just updated from 21H2 which also failed to open)
OS build: 19045.2251
System Page:
Version: 10.0.19045 Build 19045
System Type: ARM64-based PC
Processor: Microsoft SQ1 @ 3.0 GHz, 2995 Mhz, 8 Core9s), 8 Logical Processors
SMBIOS Version: 3.3

I updated Windows, restarted my surface pro multiple times, uninstalled and reinstalled “anki-2.1.54-windows-qt6” and still get this error message. On my PC (same windows version, anki version, and similar specs but system type “x64-based PC”) the app runs with no problems.

Any help is greatly appreciated!

Anki doesn’t currently support Windows ARM.

From a brief Google:

“I looked up Notion, and it looks like the issue with that one is it only has a x64 64-bit Windows version available. The Pro X currently cannot emulate x64 apps; that’s supposed to be coming in the fall update. I don’t know what other apps you tried, but you’ll need either x86 (32bit) or preferably ARM64 apps.”

Maybe you’ll have more luck with the 32 bit 2.1.35 version.


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