Cannot log into my account

I got a new laptop and was trying to download and sync Anki on the new device. However, Anki does not recognize my password or username. When I tried to get a new password, it says that my email is not recognized either. What to do?

It sounds like you don’t have an account yet. You’ll need to create one by signing up on

Thank you, but I do have one! I have been using Anki for a year with my old device…

Accounts are optional. If you were syncing with one, the email address will be shown in the syncing preferences screen of your old device.