Anki update and now it won't start

When launching via the console to see what is going wrong I get:

PS C:\Program Files\Anki> Anki starting…
Initial setup…
Traceback (most recent call last):
File “”, line 1, in
File “aqt”, line 28, in
File “aqt.package”, line 78, in packaged_build_setup
File “aqt.package”, line 31, in _fix_pywin32
ImportError: DLL load failed while importing pythoncom: The specified module could not be found.

When trying to start it by double clicking on anki.exe, there is no error or anything. It just does not start. Reinstalling, updating windows, and restarting my computer changes nothing.

There are some other things you could try listed on Startup Issues - Anki Manual

Thank you.

I followed the instructions under the “No error, but app does not appear” header.

The first option wasn’t helpful, because this started right after updating Anki.
The second wasn’t applicable since I’m in the US and my decimal separator is a decimal.

Downgrading to “the old 2.1.35-alternate build of Anki”, which is 3 years old now, worked great. Thank you for your help.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.