Anki doesn’t launch

Hello - first time installing Anki on my desktop. I was using Anki just fine for a while, but then it stopped working a month ago. I read on here that if I clicked shift while opening Anki that I would be able to use it. This worked for me, but for some reason I can no longer open anki.

I have tried to open anki via anki-console.bat and I get the following error:
Traceback (most recent call last):
File “”, line 1, in
File “aqt”, line 19, in
File “aqt.package”, line 59, in packaged_build_setup
File “aqt.package”, line 30, in _fix_pywin32
ImportError: DLL load failed while importing pythoncom: The specified module could not be found.
Press any key to continue . . .

Could anyone provide help on how to solve this?

Maybe removing the \program files\anki folder and then installing Anki again will help?

I can open up Anki but whenever I click ‘Browse’ or ‘Add’ Anki crashes.