Anki Forums

Desktop App won’t run after update install

I recently opened anki on my windows desktop and was notified of an update available to download. When I went to download everything was going smoothly until it gave me a message saying “can not open launcher due to anki app already open. Please close and try again.” So I closed the app and went to open it using the downloaded launcher and now I am getting a message saying: “fatal error detected; Error loading Python DLL C:\program files\python38.dll’.LoadLibrary: The specified module can not be found”.

I do not know what to do and I have a ton of MCAT flash cards created. Someone please help me.

Please see 2.1.29: "Error loading Python DLL." on Windows 10

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