Anki Learning Issue

I have been having issues with my anki deck and learning cards. My lapses are at 15min and 1day but when I click good on a new card and it should show back up in 15min to go through the card again, but instead of going to the red learning section it just disappears. I even tried hitting the again button where it should show up in 3min and it still disappears. I tried updating my anki and encountered the same issues. I also tried deleting and redownloading it and that didnt work either. Any suggestions?

Learning Steps
Learning/Relearning Cards

When you press Good on a new card, or a card answered Again , it will move to the next step, and be shown again

When cards are seen for the first time, they start at step one. This means answering Good on a card for the first time will show it one more time in 10 minutes, and the initial 1 minute step will be skipped.

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the issue is that the cards do not show up in 10 minutes. they just disappear and dont go to the next step

Why should they appear after 10 minutes if your steps are 15 minutes and 1 day? The same goes for 3 minutes. If you press the good button, the card immediately goes to the second step. And you will see her only the next day.

To better understand what is happening with the cards, use the function “Previous Card Info”
Card Info

and even after I hit 15 minutes, they do not show back up after 15 minutes. there is not second step. and the again button is at 3 minutes and it doesnt even show up when I do that

Is the issue that it’s not being added to the red “counter” of learning cards? That’s often what users seem to mean when they talk about the card disappearing.

yeah thats the issue

You need to adjust your learn-ahead limit – Preferences - Anki Manual – to be longer than those learning/relearning steps.

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