Anki does not respond when i try to add decks i've tried all thing in the support page, restart , shift ,etc and it still cant work

[okey]

[abdo]

Try changing the hardware acceleration setting in Tools > preferences.

Also see https://changes.ankiweb.net/#/known-issues?id=hardware-acceleration-and-startup-issues-on-windowslinux

[okey]

thank you so much looks like hardware acc was the problem.