Anki crashes whenever I open File Explorer

Anki Help
1

I’m trying to make a language-learning deck, but whenever I try and attach a sound Anki crashes after the File Explorer opens. Usually the File Explorer opens and it lets me scroll through the files for a second and the program just closes with no error message.

I’m using Windows 10 and have tried running Anki in compatibility mode for Windows 8, but the same thing happens. I do not have any add-ons nor night mode enabled. I have tried opening while pressing Shift, I have tried restarting my computer, I have checked that I am using the latest version (Version 2.1.33 (3f403040), and I have checked and rebuilt my database. Still, I cannot add sounds or new decks because anytime File Explorer is opened, Anki crashes. Any suggestions would be very much appreciated.

2

This seems strange.

Try turning off hardware acceleration from the preferences screen.

image

Also see https://changes.ankiweb.net/#/known-issues?id=hardware-acceleration-and-startup-issues-on-windowslinux

Or try the alternate version from the download site here: https://apps.ankiweb.net/#download

3

Thank you! I tried turning off hardware acceleration but after I did that, I could not re-open Anki and got this error.

So I tried uninstalling and re-installing the alternate version as you suggested and it seems to work perfectly now.

4

This may help with running the standard version (From the support page I linked above):

On Windows if you’re unable to get to Anki’s preferences screen and restarting Anki a few times does not help, you may need to manually adjust the graphics driver. You can do this by starting cmd.exe and typing the following:

echo auto > %APPDATA%\Anki2\gldriver

There are three settings you can try: ‘auto’, ‘angle’, and ‘software’. If you have problems both when hardware acceleration is turned on and turned off in the preferences, it’s worth giving ‘angle’ a go.

5

One other thing you could try: Anki Desktop Crashes When I Try to Export a Deck