Account-specific sync failure on Anki Desktop and AnkiMobile

Anki Syncing & AnkiWeb
21

There’s no time estimate yet.

22

Ditto here in Croatia, only returns error

23

The project seems to be over. Thanks to the devs for all these years.

24

Maybe it’s time to open source the server-side code​:rofl:

25

please keep us posted!

26

can’t you always run your own sync server?

27

I’m having trouble syncing my Anki web neither my anki phone.. Anyone else?

28

Me too, shit..

29

This is unbearable. Please fix it!!!

30

Please allow the devs some time to assess the issue to come up with a fix. It’s clearly some kind of infra issue that may require taking down/restarting some services and assessing malformed configs.

Edit: Service is back up for me!

31

you should absolutely not talk to them like that

32

Wow one of our own, feels so familiar!

就是我超威笑死我了啊哈哈哈

33

Showing this message when opening my ankiweb account

ankiweb.net says

504 Gateway Time-out</

head>

504 Gateway Time-out

nginx
34

some issue here

35

谁不想上一天班回到家急头白脸的AnkiWeb encountered a problem. Please try again in a few minutes

36

Same issue for almost an hour. Panicked and already done checking my device desktop, ios, and android. Glad the devs already aware of it.

37

same issue here, hope it gets resolved soon

38

我也是背完卡要上传时候发现的问题hhhh，专门来论坛看是不是我个人问题的；上班回来还背卡好勤奋呀~

40

I hope Devs keeping up updated

41

,

I am experiencing a persistent server-side issue with my AnkiWeb account and am unable to sync or log in on any device.

Symptoms:

  • When trying to log into AnkiWeb via browser or sync via the desktop app, I receive the error: “AnkiWeb encountered a problem. Please try again in a few minutes.”
  • This error has persisted continuously for several hours.
  • Another user on the exact same local network/router can log into their AnkiWeb account perfectly fine. However, if I try to log into my account on their computer, it throws the exact same error.

Troubleshooting already attempted:

  • Checked database locally on desktop (no issues found).
  • Attempted syncing in Safe Mode with all add-ons disabled.
  • Requested a password reset and changed the password.
  • Attempted to sync via a completely clean, newly created local profile, but it still throws the server error.

It appears my account ID or server thread is experiencing a hard backend lock or database-locking loop on the server side. Could an administrator please manually clear or reset the stuck server threads for my account?

My AnkiWeb email is: ryangelman98@gmail.com

Thank you for your help!