Unable to upload my decks to the ankiweb

Hello, I have found that I am unable to sync my anki decks onto the anki web. An error message keeps appearing saying “server aborted”. I have gone through the settings and tried to force a full sync. I have tried logging out and in on both anki universal and ankiweb. I have checked that I have an account with my email address on ankiweb (however on anki universal there is no ‘tools’ tile for me to click on to check my email adress). I have checked for updates on anki univerasal but it’s apparently up to date.
I’m not sure what else I can do, any help would be much appreciated


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Yes, it’s anki desktop for Windows 10

Could you please provide a screenshot to make sure we are on the same page here? (I changed my previous post)

Sorry to inform you, but Anki universal is not Anki

The Anki ecosystem is made up of Anki, AnkiMobile, AnkiDroid, and AnkiWeb, all of which are linked from our official website: https://apps.ankiweb.net
From AnkiApp is not part of the Anki ecosystem - Frequently Asked Questions

AnkiUniversal is not supported here - Frequently Asked Questions

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That is a shame. Thank you for helping me though.

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