Synchro problem

Anki Desktop
1

Hello

I have a problem that is probably easy to solve but I really don’t understand how.
And i read many topics on Anki forum but i didn’t see this problem precisely.

I have Anki on my phone and on my computer.
I would like to synchronize both of them together
I’m logged in on both of them with the same email adress
But when I press the button “synchronize” on one or the other, it writes me “synchronized” but nothing happens.

I think they are not connected together even if i have the same email adress on both

Can someone explain me, please ?

By the way i bought the premium version on my phone (iphone) because i thought it was mandatory to pay to synchronize with an other device.

Tank you for your help :slight_smile:

2

Maybe you already did, but just in case, do you have any deck installed in any of your devices?

You first need to install a deck, and then you sync it. Then it should appear in your other device.

3

Yes I already did, but nothing happens when i synchronize :pensive::pensive:

4

Sorry, just making sure I understand, do you have a deck on one device but not on the other?

What exactly did you do and what were you expecting would happen but didn’t? What changes should happen?

5

Sorry if it’s not well explained, i’m french

I have logged in on my iphone with my email adress and i have logged in on my computer with the same email adress

I created a deck on my computer and a different deck on my Iphone

When i press the “synchronize” button on my computer, my deck is not synchronizing on my iphone

I only want that my decks are automatically the same on my computer and on my phone

Thank you for trying to help me :slight_smile:

6

Just to make sure, when you say that you press synchronize on your computer, do you then press synchronize on your phone too?

8

No because there is no “synchronize” button on my phone

But I can see each time i open the app that the synchronization is automatical, like in this screenshot (profil onglet) :

IMG_1151
IMG_1151828×1792 116 KB

However, decks are still different between phone and computer

9

Please see AnkiApp is not part of the Anki ecosystem - Frequently Asked Questions

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10

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