Screen shots no longer avaliable?!

Missing files: ⁨276⁩

Unused files: ⁨3⁩

The following files are referenced by cards, but were not found in the media folder:

Missing: ⁨Screen Shot 2020-06-19 at 1.06.18 PM.png⁩

Missing: ⁨Screen Shot 2020-06-19 at 1.09.39 PM.png⁩


First if all, make a manual backup of your database.

Then, check if your media files are in the right folder, and check for permissions.

Are you media files still in ankiweb? If so, you can try to download them from there.

You can also check your database, and if that doesn’t solve the problem, you can try to restore the most recent automatic backup:

Backups don’t include media, so that may not help I’m afraid. Please see Sound/image media files have gone missing! - Frequently Asked Questions

1 Like

Thanks for reaching out, I made a new profile and copied the shared deck into it. I tried to copy the image into my deck, and it did not fix the image. Do I just use Command+c to copy the image over or is there a specific way I need to do it. On the new profile the pictures do appear. I am not sure what caused this to happen.