When I see “This is the first time NAME_ABC has posted,” I assume people don’t know all the nuances of Anki and haven’t done what the help says because they simply don’t read it.
I’d ask them to go to “Help > About Anki,” click “Copy Debug Info,” and paste it in.
It will contain very important information:
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-10-10.0.19045-SP0
===Add-ons (active)===
This information already tells you which version you’re using on which operating system, and possibly any add-ons you’re using.
Errors are often related to “Windows-11,” so it should at least give you a rough idea. Of course, if everyone goes to
and does everything this way, then 90% of the time there’s no need to ask on the forum.
But in complex cases, you need to specify the specific entry type and other details, so the more screenshots you provide, the clearer it becomes.
Thanks!