Pictures not showing up on Anking deck

I have used anki for years and it has helped me study for the MCAT and I am currently using it to study for STEP1 using the anking deck. However, the pictures are not showing up. I’ve attached an image to explain what I am talking about. Could you please help me fix it?

Thank you so much for your time.

Why don’t I have all the media in the deck?

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