No sign in place on the desktop

I just downloaded anki desktop. It opened up and never asked me to sign in. I added a few deck and wanted to sync to mobile and the app but it didn’t sync and said check my internet connection which is working fine.
I can not find a place on the desktop version to sign in or to log out. What am I missing? thanks

Syncing with AnkiWeb - Anki Manual → Tools > Preferences > Syncing

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Thank you for sending me a link to the sync help from the website. I had read that before I posted because it does not address the problem i asked about.
The problem I am trying to solve is that the ANKI desktop does not have a place for me to log in and when I attempt to sync it does not prompt me to put in my user name and password as the instructions you sent indicate that it should.


  • Can you post a screenshot of what you see at Tools > Preferences > Syncing?
  • What does happen when you attempt to sync?
  • If you’re getting any error messages, you should say so.

You can see exactly where you need to click in this intro video:

When I open ANKI desktop the screen that opens is the first attachment. I do not see anywhere to select tools at all. The settings button also does not have a tools option.

When I attempt to sync it gives the message in the second screen shot. My internet is working great for all other applications including this chat so I don’t think there is an internet problem.

As I mentioned when I downloaded ANKI desktop it never asked me to sign in with my username and password so I don’t see how I would be able to sync but as I mentioned when I attempted to sync the first time it did not ask me to sign in as the video you sent me suggests that it should.

Those screenshots are very helpful. It appears you have downloaded one of the imposter apps that is (dishonestly, in my opinion) using the Anki name. See here:

The legitimate Anki for desktop can be downloaded here:


Also related: AnkiUniversal is not supported here - Frequently Asked Questions


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