No sign in place on the desktop

Anki Help
1

Hi,
I just downloaded anki desktop. It opened up and never asked me to sign in. I added a few deck and wanted to sync to mobile and the app but it didn’t sync and said check my internet connection which is working fine.
I can not find a place on the desktop version to sign in or to log out. What am I missing? thanks

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Syncing with AnkiWeb - Anki Manual → Tools > Preferences > Syncing

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Thank you for sending me a link to the sync help from the website. I had read that before I posted because it does not address the problem i asked about.
The problem I am trying to solve is that the ANKI desktop does not have a place for me to log in and when I attempt to sync it does not prompt me to put in my user name and password as the instructions you sent indicate that it should.

Thanks

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  • Can you post a screenshot of what you see at Tools > Preferences > Syncing?
  • What does happen when you attempt to sync?
  • If you’re getting any error messages, you should say so.
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You can see exactly where you need to click in this intro video: https://www.youtube.com/watch?v=YkiM4DPzSVc&list=PLGgmaKOIHykFoomqkBJAyGiDQ2kyiuTao&yt:cc=on

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anki desktop.
anki desktop.1232×969 41.6 KB

Anki sync fail.
Anki sync fail.1223×939 41.9 KB

When I open ANKI desktop the screen that opens is the first attachment. I do not see anywhere to select tools at all. The settings button also does not have a tools option.

When I attempt to sync it gives the message in the second screen shot. My internet is working great for all other applications including this chat so I don’t think there is an internet problem.

As I mentioned when I downloaded ANKI desktop it never asked me to sign in with my username and password so I don’t see how I would be able to sync but as I mentioned when I attempted to sync the first time it did not ask me to sign in as the video you sent me suggests that it should.

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Those screenshots are very helpful. It appears you have downloaded one of the imposter apps that is (dishonestly, in my opinion) using the Anki name. See here:

https://faqs.ankiweb.net/anki-knockoffs.html

The legitimate Anki for desktop can be downloaded here:

https://apps.ankiweb.net

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Also related: AnkiUniversal is not supported here - Frequently Asked Questions

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