Hello !!
I desperately need help because I have tried everything and do not know what to do and still I believe that with my instructions to fix I ended up making the situation even worse.
Well the problem started like this, I started using ankiMobile in 2016 and although I have ankiweb account I never used it I would add and review then on ankiweb but last week I decided to use ankiweb I reviewed my cards with it so far so good when it was the next day when I opened my ankiMobile my cards didn’t show up to be reviewed but when I opened ankiweb all the cards were to be reviewed I don’t know why it didn’t show up since my start time the next day was 12: 00 and it was already past 12:00 even so I waited, with that the cards appeared already it was 5:00pm.
After that I went to look on ankiweb and there was also the same time of 12:00 I do not know why ankiMobile did not update the cards seen on the day at the time that was stipulated, this happened in the following days both ankiweb and ankimobile was scheduled for the cards to appear at 12:00 but ankimobile only updated at 5:00pm.
Because of this the community tried to solve this but could not search for days on google and Youtube for some help but found none everything I thought could help I did, but nothing worked in this I believe I made the situation worse, After that my ankimobile is no longer showing any update card only in ankiweb until I had the idea to delete the app from the mobile ankimobile and put it back but it did no good and once again I tried to fix it by myself searched on google, Youtube ee sites and found nothing, until I saw a video on youtube about resetting the deck and did, I did it with the hope that maybe the cards would return to normal but nothing changed, I was left with only 3.670 accumulated cards (although I don’t care about the amount of accumulated cards) and no resolution at all.
To sum up: my ankiMobile does not show the cards to be reviewed any more, the time I set for the cards to show up is not respected, only in ankiWeb the cards show up, but I don’t want ankiweb to have autonomy on the cards because I don’t always have internet on my computer so I would have many cards accumulated because without internet I wouldn’t have how to access a page.
NOTE: Sorry for the huge text but I needed to write down the things I did, and I thank you very much if someone could help me.
You appear to be using AnkiDroid not AnkiMobile, so I have moved your post. It is not clear from your post what has gone wrong. If you have accidentally lost data, you could try restoring from an automatic backup.
Oi tudo bem?
Eu tive o mesmo problema que vocĂŞ. Resolvi da seguinte maneira:
0. Pressuposto: ankiweb e o anki no desktop estĂŁo sincronizados normalmente.
Desinstale o Ankidroid.
No desktop/windows abra no explorer o seu celular/tablet, procure a pasta do Anki e delete ela.