Hello!
I’m using Anki anki-2.1.54-windows-qt5, but the same issue happened when I downgraded to anki-2.1.49-windows, add-ons being used or not. Both were fresh installations.
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When I play the audio of any card, no sound comes out with Razer 7.1 Surround Sound chosen as my default output device. Any other form of media plays audio correctly.
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The same happens when I play the file directly on mpv.exe located in C:\Program Files\Anki\audio
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When I use “Check media”, it shows all my files as unused.
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There is no issue with any other audio output device, even when it shows all my files as unused.
Is it possible to correct this? Thank you in advance.