Missing images after syn

[Tkorunner]

I am new to Anki. I just create a deck in iPad, it works well when I test it. However, after I sync it into the cloud and open it with my computer, problem arise. All the images (text works fine) in the cards and audio files are missing.
When I click on the broken image icon, a error msg saying that the file, with a very long unsual filename, is missed is displayed

[garrettm30]

This link may help you:

https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html

[Tkorunner]

More than several hours now, and the file size is very small, still can’t see

The chinese words means fail downloading the image file

[Tkorunner]

Thanks, it works now.