Image occlusion questions not shown on iPad and iPhone

Sometimes the photos shows up normally and sometimes they don’t, and nothing can fix this (restarting device/ app/ editing card)
A small white box shows up instead, but the photo is shown when i press “edit” for the card. The masks are shown as the same small white box.

Also, Anki is not showing up on IOS settings as an App so I can’t change the language.

About Image Occlusion, maybe run Check Media as in your picture the Question Mask field has the same empty square -

Please see new intro videos about media syncing - New intro videos

About changing the interface language, maybe

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