Hi. I recently made several new decks for school, and all of the image occlusion cards appear fine on the Anki Mac interface download, but on the Anki mobile app, I keep receiving the same error that says “An image is missing: More info” with a question mark in a box appearing in place of the image. Additionally, when I try to access the same cards on Anki Web, I receive an error that says “Card not fully rendered”. The images on all of the image occlusion cards do not appear.
I made sure to sync all the cards I created and waited until it said: “sync complete”. I confirmed that all the media cards were properly synced as well. I read through many forums, discussions, and the user manual to try to figure out this issue, however, nothing has worked. I tried editing the card template, and that also did not work.
I added photos of everything for clarification.
My exam is coming up soon and I would like to be able to access these cards across my devices.
Thank you for your time and help.