I can't close Anki

Anki Help
1

Hi,

I have been having this problem with my Anki the past few weeks. I am unable to close my Anki window. The window is stuck as seen in the image attached. I am unable to access any part of the menu. Pressing the ‘X’ does nothing. I have restarted my computer. I have even uninstalled the program, and this window is remaining on my screen. If anyone has any advice, please, I would love to hear it.

Thanks y’all.

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2

The “Processing” window doesn’t stay on your screen through a restart or an uninstall, does it? That would be a much more serious issue.

I suspect you’ve got an issue with an add-on that’s hanging.

Go through the Troubleshooting Checklist – Troubleshooting - Anki Manual .

After you’ve tried all that (even the things that you don’t think could be related), if you need more help, give us the following details –

  • What are you doing/trying to do when this window pops up?
  • Go to Help > About – click “Copy Debug Info” and paste that entire result here.
1 Like
3

Either that or OP is using one of the early “launcher” betas. They had this issue on import and export. Dae pushed a fix after I reported it.

4

Their version information should help answer that question then.