Whenever I open ‘browse’, it becomes impossible to close out. Anki isn’t frozen, I just can’t close it…pressing the ‘X’ doesn’t work; ‘alt’ + ‘F4’ doesn’t work; ‘esc’ doesn’t work. The only way I’m able to exit out is if I ‘end task’ through task manager.
I’m running Anki Version 23.10.1 on Windows 11. Please help. This issue is becoming tedious and annoying.
tried updating to 23.12.1 and it didn’t work. Looked through the troubleshooting guide before I came on here and couldn’t find the answer. Thanks anyway.
Did you also try the things suggested? Like – does it happen when you have add-ons disabled? Are all of your add-ons compatible with the version you are using?
Maybe try the Debug Console (use Ctrl+Shift+; to open it). If you type print(mw.col.card_count())
in the Debug Console and hit Ctrl+Enter, it will tell you how many cards you have in your collection. Is it some really high number?
Try opening the Browse window while the Debug Console is open. Does it print out any error message in the bottom Debug Console window?
Are you able to Sync via the main window? If you have a phone, can you use the Browse functionality there? (on iPhone, the gear wheel from the review screen and then the Browse button)
After doing Check Database, export your collection as a .colpkg from the File/Export menu and then try importing it into a different user profile, and see if Browse will work there.
If that fails, probably you have backups dating from before the problem started happening?