hi there, i cant open anki web since yesterday, but ive used it for a few months and never had a problem so far. now the programm is stuck in an eternal “überprüfung läuft” meaning “examination is running”, and it never stops. I let it work for a few hours yesterday but no change, also restarting th…

[image] Update interfering with sync, App wont open Anki Desktop [Screen Shot 2020-08-31 at 8.27.33 PM] Hello! I’m trying to open my anki app on my desktop and it starts to open and sync, but the update message is preventing the sync from finishing and I can’t click on a…

the option with the shift key doesnt work. for installing the new version do i have to delete the old one? because the update wont work. im sorry if I misread your answer. thank you!

Holding down the shift key should disable add-ons and automatic syncing, then you can click on the update screen to download the latest version. A message saying Shift key was held down. Skipping automatic syncing and add-on loading should be shown to you when starting Anki while holding shift. Al…

@Stella might or not might want to remain on the old version (because of add-on compatibility issues), so shift-starting and pressing “Dieses Update ignorieren” would be the only option for that. Have you pressed Shift the whole time while opening Anki? It should work…

Yes, now it did. Don’t know why it didn’t work earlier. Thank you both. Does that mean you’d suggest not to install the new update (yet) due to some issues?

Personally, I would only update if your add-ons are still compatible with the newest version (if you even use add-ons!). Only you can check this. I don’t know even know which version you are on :wink: Also, it would be nice if you could mark one of the replies as “Solved”, so that this topic is mar…

Error opening anki web

Anki Help

p4nix October 7, 2020, 2:47pm 2

Here is the solution:

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Topic		Replies	Views
Can't open Anki since new update released Help	1	2763	October 5, 2020
Update interfering with sync, App wont open Help	6	3945	September 6, 2020
Error in opening desktop Help	3	587	September 8, 2020
Anki wants me to Update but won't stop syncing so I can't open it Help	3	1203	May 28, 2021
Anki on desktop windows 10 is not opening up Help	3	5456	October 5, 2020

Error opening anki web

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