Error in opening desktop

This last week every time I open Anki on my desktop (windows 10) it will not allow me. I get 2 windows that open up and i cannot click on either as per the photo below. Can someone please advise me what to do

Iā€™m having the same issue on both Windows 10 & Linux Mint.

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Thankyou very much for your advice, followed it and it works now!