hi there, i cant open anki web since yesterday, but ive used it for a few months and never had a problem so far. now the programm is stuck in an eternal “überprüfung läuft” meaning “examination is running”, and it never stops. I let it work for a few hours yesterday but no change, also restarting the computer and opening the program always leads to the same banner. In the background a window pops up the the new update, but i cant chose anything or click on a button, not even close the window.
I have a windows 10 pro, if that info helps.
Holding down the shift key should disable add-ons and automatic syncing, then you can click on the update screen to download the latest version.
A message saying Shift key was held down. Skipping automatic syncing and add-on loading should be shown to you when starting Anki while holding shift.
Alternatively, you can just download the latest version from https://apps.ankiweb.net/
You don’t have to uninstall the old version first.